Application Support Services
Our experienced Microsoft Business Applications professionals work across multiple time zones, enabling you to receive 24/7 support and ticket response times of less than 1 hour. Our application support is a unique offering that also grants you limited new development credits, which you can use to get needed enhancements built by our product implementation teams.
A Support Plan That Works for You!
If you are looking for support for your existing deployment of a Power Platform service or Dynamics 365 app, or are in the middle of changing partners and would like a highly skilled, in-house team by your side, then you have come to the right place. Imperium's team is aligned to take over any existing deployment of Power Platform services and Dynamics 365 Customer Service and Sales apps. We follow a proven methodology to smoothly transition you onto our application support team, which gives you continuous support and resolutions first hand. Variable plans also exist and can be tailored for your needs.
Most support needs arise because of a user mistake. We recommend and provide the right preventative training after every resolution to eliminate future occurrences.
We consider performance optimization as part of system support. If your business has no issues you would like to utilize your support hours for, we encourage you to use them on improving system performance.
Deployment support and planning is part of our issue resolution process.
Any code changes made are well documented and commented so that future enhancements are easier and there is no code clutter.
Resolutions are documented and walked through in review calls before production deployment.
Any new enhancements needed in the system can consume unused purchased support hours.