Application Support Services
Our experienced Microsoft Business Applications platform professionals work across multiple time zones, enabling you to receive 24/7 support and ticket response times of less than 1 hour. Our application support is a unique offering that also grants you limited new development credits, which you can use to get needed enhancements built by our product implementation teams.
A Support Plan That Works For You!
If you are looking for support for your existing deployment of a Power Platform service or Dynamics 365 App or are in the middle of changing partners and would like a highly skilled, in-house team by your side, then you have come to the right place. Imperium's team is aligned to take over any existing deployment of Power Platform services, Dynamics 365 Customer Service and Sales Apps. We follow a proven methodology to smoothly transition you onto our application support team, which gives you continuous support and resolutions first hand. Variable plans exist and can be tailored for your needs.
Most support needs arise because of a user mistake, we recommend the right preventative training after every resolution to eliminates future occurrence.
We consider performance optimization as part of system support and if you do not have any issues to utilize your support hours, feel free to use them on improving system performance.
Deployment support and planning is part of our support issue resolution process.
Any code changes made are well documented and commented, so that future enhancements are easier and there is no code clutter.
Resolutions are documented and walked through in review calls before production deployment.
Any new enhancements needed in the system can consume unused purchased support hours.