This company engaged Imperium Dynamics to develop a service scheduling system to remove data siloes and improve scalability.
The company had redundant data and process across multiple systems, which caused inefficiencies in their scheduling and reporting processes. There was also limited access to live or historical data for management and sales teams.
Imperium Dynamics developed a PowerApps solution for service request management, vessel management, and service analytics. The system enabled a consolidated view of vessel information, a streamlined process for processing and assigning service requests to service engineers across the globe, and management dashboards for service insights. Through this system, the company was able to centralize their data, simplify and improve the user experience of their scheduling process, increase visibility across departments, and streamline and automate reporting.
Custom process for scheduling service requests
Account and Vessel Management
Service Offering Management
Developed a legislation tracking system and customer portal to streamline reporting for improved client satisfaction and operational efficiency.
Dynamics 365 Sales Hub
Imperium Dynamics implemented Dynamics 365 Sales Hub and deployed out of the box configurations and custom workflows to automate the entire sales process.
How Imperium Can Help
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