Drew

Marine service

Drew Marine

Summary

This company engaged Imperium Dynamics to develop a service scheduling system to remove data siloes and improve scalability.

The Problem

The company had redundant data and process across multiple systems, which caused inefficiencies in their scheduling and reporting processes. There was also limited access to live or historical data for management and sales teams.

The Outcome

Imperium Dynamics developed a PowerApps solution for service request management, vessel management, and service analytics. The system enabled a consolidated view of vessel information, a streamlined process for processing and assigning service requests to service engineers across the globe, and management dashboards for service insights. Through this system, the company was able to centralize their data, simplify and improve the user experience of their scheduling process, increase visibility across departments, and streamline and automate reporting.

Features

Solution Features

1

Custom process for scheduling service requests

2

Account and Vessel Management

3

Service Offering Management

4

Dashboards

5

2-Week Pilot

Project

Timeline

Developed a legislation tracking system and customer portal to streamline reporting for improved client satisfaction and operational efficiency.

Drew Marine

1 month

How Imperium Can Help

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