Imperium Dynamics' tailored Dynamics 365 Customer Service packages empower your team to exceed expectations, build loyalty, and drive significant growth. We help configure Dynamics 365 Customer Service to capture inquiries effortlessly from all touchpoints (phone, email, chat, web forms, social media) and route them efficiently to the most qualified agent.



  • Kickstart your customer service journey.

  • Out of the box Dynamics 365 Customer Service setup. 



  • Evolve customer satisfaction for enhanced customer service. 

  • More customizations for routing customer cases effectively.  



  • Take your customer service to the next level.  

  • Customizations and integrations for effective case resolution. 

Effective Case Resolution with

Dynamics 365 Customer Service

We understand every business is unique, with different customer support challenges and aspirations. Our expert consultants take the time to analyze your specific needs and industry nuances.

Compliance and Security

Dynamics 365 Customer Service offers robust security and compliance features, ensuring your customers data is protected and you adhere to industry regulations. 

Deliver Personalized Experiences

Get a holistic view of customer cases and cater to them in a personalised manner for effective case resolution and enhanced customer service.

Scalability and Flexibility

Our packages are designed to grow with your business, easily adapting to accommodate increasing customer volume and evolving service needs. 

Data-driven Decision-making

Comprehensive reporting and analytics provide actionable insights to optimize your service strategy, resource allocation, and agent training for continuous improvement.


In collaboration with Microsoft, Imperium Dynamics has crafted a suite of customized Dynamics 365 Customer Service packages designed to empower businesses of all sizes to achieve their goals. These carefully curated packages, Basic, Intermediate and Enterprise, cater to the specific needs of businesses, providing a tailored solution for every step of the customer service journey. Whether you're a startup seeking a quick start or an established enterprise aiming for enhanced customer satisfaction, Imperium Dynamics' partnership with Microsoft ensures you have access to the most comprehensive and effective customer service solutions available.

Basic: Ideal for startups or businesses seeking a quick and cost-effective entry point to Dynamics 365 Customer Service. 
Intermediate: Best suited for growing businesses looking to optimize efficiency,  improve customer satisfaction, and gain strategic insights. 
Enterprise: Ideal for an enterprise requiring advanced Dynamics 365 customer service instance. 

Dynamics 365 Customer Service

Price: $33,000

Timeline: 8 weeks

Kickstart your customer service journey: Out-of-the-box setup with core functionalities such as custom fields, dashboards, knowledge articles and routing rules for efficient case management,  and basic reporting. 



Price: $65,000

Timeline: 11 weeks

Evolve your existing service operations: Advanced customization for enhanced case management. With personalized dashboards, multi-channel self-service options, custom bots, queues and case processes, manage customer cases effectively.



Price: $155,000

Timeline: 26 weeks

Become a customer service leader: Fully customized and integrated customer service solution with community forum, texting services, and comprehensive performance dashboards.



Contact Imperium Dynamics today for a free consultation and discover how our managed services can help you achieve your business goals. Let's climb the ladder of success together! 

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