What is AI Builder?

AI Builder is a Microsoft Power Platform capability that provides AI models to help you optimize your business processes. It lets you use AI to automate tasks and gain insights from your data in Power Apps and Power Automate. You don't need coding or data science skills to use AI Builder, and you can choose pre-built models for common business scenarios or create custom models tailored to your specific needs..

AI Builder Use Cases and Examples

Automated Document Processing

Microsoft AI Builder simplifies document processing by automatically extracting valuable information from various documents, including invoices, purchase orders, and...and receipts. By training AI models to recognize specific data fields, businesses can reduce manual data entry, saving time and minimizing errors. This automation benefits finance, accounting, and procurement departments.

Customer Service Chatbots

AI Builder empowers organizations to create intelligent chatbots that deliver real-time customer support and assistance. These chatbots can comprehend and respond to...customer inquiries, resolve common issues, and even escalate problems to human agents. It enhances customer service and benefits industries like e-commerce, healthcare, or hospitality.

Sales Forecasting

AI Builder transforms sales and marketing strategies. By analyzing historical sales data and external factors like market trends and seasonality, AI models...generate more accurate sales forecasts. It empowers businesses to optimize inventory management, refine sales strategies, and allocate resources effectively.

AI Builder Benefits

Increased Productivity

AI Builder can help businesses to increase productivity by automating tasks and workflows.For example, AI Builder can be used to automate the process of processing customer receipts, identifying fraudulent transactions, or predicting machine failures.  

Reduced Costs

AI Builder can help businesses reduce costs by automating tasks and workflows and by improving the accuracy of their operations. For example, AI Builder can help reduce the number of customer support tickets, improve the accuracy of medical diagnoses, or streamline the process of processing passport applications. 

Improved Customer

AI Builder can help businesses improve customer service by automating customer-facing tasks and providing customers with self-service options. For example, AI Builder can be used to create chatbots that can answer customer questions or to develop self-service portals that allow customers to track their orders or manage their accounts. 


AI Builder can help businesses make better decisions by providing insights into their data that would not be possible otherwise. For example, AI Builder can be used to analyze sales data to identify trends and opportunities or to analyze customer data to identify potential areas for improvement.