Dynamics CRM
Co-Managed Service

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Overview

At Imperium Dynamics, we understand the challenges businesses face in managing their Dynamics CRM systems efficiently. While having an in-house Dynamics CRM administrator is essential for day-to-day operations, we recognize that some complex issues and enhancements go beyond their scope. That's where our co-managed support plan comes in. 

Packages

Enterprise

$28,750/month

Features

140 hours of Support

Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues

160 hours of Development

Development hours for new feature requests, new reports and enhancements to the system

1-hour response time

Unlimited Tickets

Clarity monitoring setup for Model-Driven App

Environment health management

Project governance, project managers, coaching and mentoring

Dynamics CRM license management

Storage capacity constraint management

Backup and disaster recovery

Imperium suite

Break fix support

Unlimited warranty

Configurations

Customizations

Integrations

User support and training

Environment access and Azure AD account management

Premium

$9,775/month

Features

40 hours of Support

Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues

80 hours of Development

Development hours for new feature requests, new reports and enhancements to the system

10-hour response time

Unlimited Tickets

Clarity monitoring setup for Model-Driven App

Unlimited updates

Imperium suite

Break fix support

Unlimited warranty

Configurations

Customizations

Integrations

User support and training

Standard

$5,175/month

Features

15 hours of Support

Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues

25 hours of Development

Development hours for new feature requests, new reports and enhancements to the system

24-hour response time

Unlimited Tickets 

Unlimited updates

Imperium suite

Break fix support

Unlimited warranty

Why Go For Co-Managed Services

Technical Expertise

We specialize in tackling technically complex bugs, maintaining and optimizing Dynamics CRM systems with performance enhancements, and implementing wave release updates. Our team is comprised of experienced Technical and Functional Solutions Architects who can address challenges that your in-house administrators may encounter, providing additional resources and expertise.

Governance &Continuous Improvement

Our support services are geared towards governance and driving continuous enhancements. With Development and Support Credits/hours, you can utilize our expertise for change requests, system administration, health checks, and environment management.

Cost-Effective Alternative

Hiring a full-time technical and solution architect may not be feasible for periodic work. Our Co-Managed Support provides expert assistance without the overhead costs of hiring additional staff.

Dynamics CRM Adoption Support

We understand the importance of Dynamics CRM adoption for your business success. Our support plan includes a Clarity monitoring setup to ensure smooth adoption and utilization of your CRM system.

Our Featured Clientele for Co-Managed Services

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Partner with us for comprehensive co-managed service plans that enhances your Dynamics CRM capabilities drives efficiency and supports your business growth. Contact us today to learn more about how we can elevate your Dynamics CRM experience.

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