Dynamics CRM
Co-Managed Service
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Overview
At Imperium Dynamics, we understand the challenges businesses face in managing their Dynamics CRM systems efficiently. While having an in-house Dynamics CRM administrator is essential for day-to-day operations, we recognize that some complex issues and enhancements go beyond their scope. That's where our co-managed support plan comes in.
Packages
Enterprise
$29,700/month
Features
140 hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues
160 hours of Development
Development hours for new feature requests, new reports and enhancements to the system 1-hour response time
Unlimited Tickets
Clarity monitoring setup for Model-Driven App
Environment health management
Project governance, project managers, coaching and mentoring
Dynamics CRM license management
Storage capacity constraint management
Backup and disaster recovery
Imperium suite
Break fix support
Unlimited warranty
Configurations
Customizations
Integrations
User support and training
Environment access and Azure AD account management
Premium
$12,960/month
Features
40 hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues 80 hours of Development
Development hours for new feature requests, new reports and enhancements to the system 10-hour response time
Unlimited Tickets
Clarity monitoring setup for Model-Driven App
Unlimited updates
Imperium suite
Break fix support
Unlimited warranty
Configurations
Customizations
Integrations
User support and training
Standard
$5,175/month
Features
15 hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues 25 hours of Development
Development hours for new feature requests, new reports and enhancements to the system 24-hour response time
Unlimited Tickets
Unlimited updates
Imperium suite
Break fix support
Unlimited warranty
Why Go For Co-Managed Services
Technical Expertise
We specialize in tackling technically complex bugs, maintaining and optimizing Dynamics CRM systems with performance enhancements, and implementing wave release updates. Our team is comprised of experienced Technical and Functional Solutions Architects who can address challenges that your in-house administrators may encounter, providing additional resources and expertise.
Governance &Continuous Improvement
Our support services are geared towards governance and driving continuous enhancements. With Development and Support Credits/hours, you can utilize our expertise for change requests, system administration, health checks, and environment management.
Cost-Effective Alternative
Hiring a full-time technical and solution architect may not be feasible for periodic work. Our Co-Managed Support provides expert assistance without the overhead costs of hiring additional staff.
Dynamics CRM Adoption Support
We understand the importance of Dynamics CRM adoption for your business success. Our support plan includes a Clarity monitoring setup to ensure smooth adoption and utilization of your CRM system.
Our Featured Clientele for Co-Managed Services
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Partner with us for comprehensive co-managed service plans that enhances your Dynamics CRM capabilities drives efficiency and supports your business growth. Contact us today to learn more about how we can elevate your Dynamics CRM experience.
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