CRM Co-Managed Service Plans
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Overview
At Imperium Dynamics, we understand the challenges businesses face in managing their CRM systems efficiently. While having an in-house CRM administrator is essential for day-to-day operations, we recognize that some complex issues and enhancements go beyond their scope. That's where our co-managed support plan comes in.
Packages
Enterprise
$28,750 /month
Features
200 hours of support * *
200 hours development credit * *
1-hour response time
Unlimited Tickets
Premium
$9,775 /month
Features
60 hours of support * *
60 hours development credit * *
10-hour response time
Unlimited Tickets
Standard
$5,175 /month
Features
20 hours of support * *
20 hours development credit * *
24-hour response time
Unlimited Tickets
*
Discounted price if billed annually
* *
Support contains products bugs, platform issues, addressing critical downtime and investigation of customer issues
* * *
Development hours contain new feature requests, new reports and enhancements to the system
Our Co-managed Service Features
Governance
Dedicated project managers, governance, coaching and mentoring
Bi-weekly health checks
Environment management
Dynamics 365 license management
Storage capacity constraint management
Backup & disaster recovery
Microsoft Wave release support
Continuous Improvement
24/7 priority support
Training and setup of help panes and guided tasks
CRM adoption support with Clarity monitoring setup
System enhancement through configurations, customizations, & integrations
Data migration and management
Bi-weekly enhancement planning
Why Go For Co-managed Services
Technical Expertise
We specialize in tackling technically complex bugs, maintaining and optimizing CRM systems with performance enhancements, and implementing wave release updates. Our team is comprised of experienced Technical and Functional Solutions Architects who can address challenges that your in-house administrators may encounter, providing additional resources and expertise.
Governance &Continuous Improvement
Our support services are geared towards governance and driving continuous enhancements. With Development and Support Credits/hours, you can utilize our expertise for change requests, system administration, health checks, and environment management.
Cost-Effective Alternative
Hiring a full-time technical and solution architect may not be feasible for periodic work. Our Co-Managed Support provides expert assistance without the overhead costs of hiring additional staff.
CRM Adoption Support
We understand the importance of CRM adoption for your business success. Our support plan includes a Clarity monitoring setup to ensure smooth adoption and utilization of your CRM system.
Our Customers Using Co-managed Services
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Partner with us for comprehensive co-managed service plans that enhances your CRM capabilities drives efficiency and supports your business growth. Contact us today to learn more about how we can elevate your CRM experience.
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