Dynamics 365 Customer Service Implementation

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Inefficient case management, disjointed communication channels, lack of actionable customer insights, and delayed responses to customer queries are all issues that impact healthy customer relationships, consequently reducing customer retention and lifetime value.
With Dynamics 365 Customer Service, you can now centralize customer data and interaction history and empower customer support agents to deliver personalized support. With AI-assisted self-service capabilities integrated across multiple channels, you can ensure a consistent customer support experience while measuring performance and streamlining processes.
Revolutionize customer support while driving satisfaction and loyalty with Imperium Dynamics' D365 Customer Service implementation plan.

Why Your Business Needs a Dynamics 365 Customer Service Implementation


Increase in first-call resolution


Decrease in missed routes


Decreased operating cost

Business Benefits

Improved Customer Satisfaction & Efficiency

D365 Customer Service offers automation features, self-service community portals, and a unified customer data center to help business boost operational efficiency, deliver swift custom support, and increase customer satisfaction.

Improve Customer Churn

Foster strong customer relationships and loyalty using D365 Customer Service. With faster resolution and enhanced customer support, make sure your customers are satisfied and place trust in your business.

Better Insights and Decision-Making

Through Dynamics 365 Customer Service's advanced analytics and reporting capabilities, your business can have a 360-degree view of customers' behaviors and market trends and make data-driven decisions for optimized business performance.

Roadmap to your Dynamics 365 Customer Service Implementation


Our implementation service starts with the requirement gathering phase, in which our Dynamics 365 experts thoroughly investigate, assess, and study your customer journey roadmap through engagements with stakeholders, decision-makers in the CX department, and even end-users to gather their feedback and review. This phase sets an envisioned goal with a phased timeline.

Design and Analysis

Once all insights are collected, our Dynamics 365 technical architects and consultants redirect their resources to designing all possible D365 Customer Service implementation scenarios while presenting them to business owners to go ahead with further development.


With an approved design, our Dynamics 365 team initiates the development of a full-scale solution using a sprint-based methodology. We keep stakeholders in the loop through bi-weekly progress meetings for design reiterations, ensuring trust and transparency.

Go Live

Upon conclusion of the development phase, the final solution will await deployment once approved by stakeholders. Our implementation service doesn't end at deployment; post-go-live support is also part of this plan, in which our D365 experts provide ready assistance in training your team, debugging bugs, and other such tasks. We remain your trusted partner by offering ongoing maintenance, upgrades, and strategic guidance to help you maximize your Dynamics 365 Customer Service investment.

Experience Seamless Support with the Imperium Support Plan

Imperium Dynamics offers a comprehensive support plan with dedicated support hours, development credits, and technical assistance. Our team works around the clock across multiple time zones, ensuring 24/7 support and ticket response times of less than 1 hour. Starting at just $4500 per month, our affordable support plan guarantees the efficient resolution of customer issues, allowing you to focus on what matters: growing your business.

Why Choose Imperium Dynamics?

Tailored Customization

Our Dynamics 365 experts will analyze your business objectives, strategize goals, and implement a robust Dynamics 365 Customer Service solution that addresses all identified business use cases.

Experienced Team

Imperium Dynamics boasts a well-experienced team of Microsoft-certified functional consultants and developers with a proven record of translating business problems into tangible solutions.

Agile Approach

We follow a sprint-based approach with bi-weekly progress-check calls to keep you well informed. Your trust and satisfaction are our utmost priorities.

Proven Track Record

We have implemented Dynamics 365 applications for clients across various industries. Our customers' success stories speak for themselves. Our wide range of Dynamics 365 product portfolio is a testament to our expertise in this technology.

Our Dynamics 365 Customer Service Packages

Implementing Dynamics 365 Customer Service is a thorough and personalized service with multiple phases for your business. Imperium Dynamics also offers a pre-designed fixed cost package for Dynamics 365 Customer Service to help you kickstart your customer service journey on-the-go.

D365 Customer Service Package

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Enhance customer satisfaction and build lasting relationships with your customers with Imperium Dynamics' D365 Customer Service implementation service!
Book a consultation call with our experts to get started and elevate your customer service experience today.

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