Text Messaging for Dynamics 365 Customer Service is an easy-to-use tool that empowers businesses to utilize SMS and MMS technology for their amplified customer service operations. Built on Power Platform, it integrates with your existing workflows and offers a various features designed to simplify communication, improve efficiency, and increase customer satisfaction.
Text Messaging for Dynamics 365 Customer Service offers a comprehensive suite of features that transform your process:
Send bulk text messages and notifications to contacts and groups. Keeping them updated in real-time and assure they never miss an important update.
Better Customer Satisfaction
Deliver a faster and more convenient support experience with real-time communication and updates.
Reduce resolution times and improve agent productivity with automated workflows and bulk messaging capabilities.
Reach customers where they are and engage them through their preferred communication channel.
Elevated Customer Engagement
Keep customers informed and engaged with personalized messages and timely updates.
Valuable Data and Insights
Seek valuable insights into customer behavior and preferences to improve your marketing and support strategies.
A customer service representative sends an automated text message to remind customers about their upcoming appointment with a technician. The message includes the date, time, and location of the appointment.
An online store allows customers to submit new support tickets and track their existing cases directly through SMS. It eliminates the need to call or email customer service.
A retailer sends a text message survey to customers after they purchase a product or service. The survey asks customers to rate their experience and provide feedback.