Dynamics 365 Customer Service

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Overview

Text Messaging for Dynamics 365 Customer Service is an easy-to-use tool that empowers businesses to utilize SMS and MMS technology for their amplified customer service operations. Built on Power Platform, it integrates with your existing workflows and offers a various features designed to simplify communication, improve efficiency, and increase customer satisfaction.

Features

Text Messaging for Dynamics 365 Customer Service offers a comprehensive suite of features that transform your process:

01

Send bulk text messages and notifications to contacts and groups. Keeping them updated in real-time and assure they never miss an important update.

Benefits

Use Cases

A customer service representative sends an automated text message to remind customers about their upcoming appointment with a technician. The message includes the date, time, and location of the appointment.

An online store allows customers to submit new support tickets and track their existing cases directly through SMS. It eliminates the need to call or email customer service.

A retailer sends a text message survey to customers after they purchase a product or service. The survey asks customers to rate their experience and provide feedback.

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Skyrocket your customer service with Text Messaging for Dynamics 365 Customer Service. Contact us today to learn more and start your free trial.

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