Unify Customer Data

Dynamics 365 Customer Insights unifies customer data from all sources, including CRM, ERP, social media, and marketing automation tools. This gives businesses a holistic view of customer data such as their demographics, purchase history, and interactions with the business which enables better decision-making.

Get Insights Quickly and Easily

Dynamics 365 Customer Insights uses AI and machine learning to automatically analyze customer data and identify trends and patterns. This helps to quickly and easily gain insights into customer's needs and preferences.

Personalize Customer Experiences

Customer Insights–Journeys assists businesses in crafting personalized customer experiences across all touchpoints, fostering stronger relationships and loyalty.

Improve Customer Engagement

Dynamics 365 Customer Insights improves customer engagement by helping businesses understand their customers better and deliver more relevant and personalized experiences. This can lead to increased customer satisfaction and commitment.

What is Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights is a powerful customer data platform (CDP) and analytics tool powered by Microsoft that enables businesses to unify data and derive insights, empowering personalized experiences and processes.

The new Dynamics 365 Customer Insights offering is extended into Customer Insights–Journeys and Customer Insights–Data. Customer Insights–Journeys empowers businesses to engage with customers in real-time, personalize customer experiences using AI, and achieve growth through a unified, flexible platform that wins customer loyalty. Businesses can connect Dynamics 365 Customer Insights with multiple applications and capture data about customers’ behaviors and transactions to gain a comprehensive perspective. This way, businesses can consolidate and enhance customer data from marketing, sales, and service channels for a better understanding of customer preferences. Leveraging AI, organizations can also make real-time predictions about customer behavior, fostering stronger customer relationships.

Sample Use Cases of Dynamics 365 Insights

Retail and Manufacturing

Leveraging AI and analytics, Dynamics 365 Customer Insights enables retailers to segment customers based on their preferences, buying patterns, and interactions. Retailers can then create tailored marketing campaigns and promotions to target specific customer segments.

Financial Services

Financial organizations can leverage AI algorithms to detect unusual or fraudulent activities by analyzing transaction patterns and customer behavior. This approach enhances security and protects customers from potential financial threats.

Real Estate

Real estate developers can optimize their property development plans by analyzing customer preferences and demand trends. This includes choosing suitable locations, designing properties based on popular features, and pricing properties competitively.

Learn more about Dynamics 365 Customer Insights

Why Imperium for Dynamics 365 Customer Insights

We understand that using a comprehensive data platform like Customer Insights can challenge your team. That is why our  team is equipped with the best capabilities to improve your customer engagement and speed up your business growth.

We will thoroughly examine your current environment.

Then, we will create a complete map to implement Customer Insights within your business.

We will also walk you through the powerful functionalities of Customer Insights.

Schedule a Free Consultation Call

Request a consultation to discover the endless possibilities with Dynamics 365 Field Service! Let us tailor your apps to suit your unique need and goals.

Frequently Asked Questions

What is Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights is a customer data platform (CDP) powered by Microsoft that aggregates and consolidates data from various sources to provide a unified and comprehensive view of each customer.

What kind of data can be integrated into Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights can integrate customer data such as demographic information, transactional data, interaction history with the business, online behavior, preferences, and so much more!

How do Dynamics 365 Customer Insights benefit businesses?

Dynamics 365 Customer Insights helps businesses by unifying customer data which enables a deeper understanding of customers and their behaviors.

Is Dynamics 365 Customer Insights suitable for businesses of all sizes?

Dynamics 365 Customer Insights is designed for businesses of all sizes, from small and medium-sized enterprises to large corporations. It provides scalable and customizable solutions tailored to meet the specific needs and requirements of businesses across various industries.