Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 offers a connected platform for your end-to-end business needs. From marketing to sales to customer and field service, Dynamics 365 provides advanced digital tools to help you build relationships with new customers and keep your existing ones happier than ever. Whether you are looking for a platform to replace your data siloes or just want to complement an existing solution with the power of Microsoft AI, Imperium's Microsoft experts can help you identify the right product(s) to meet your needs and tailor the solution to work for your business. Our team prides itself on keeping up with the newest features and innovations of the Microsoft platform, so you can rest assured you can take advantage of the latest and greatest Microsoft has to offer.
With Dynamics 365 as your customer engagement platform, you can easily leverage the rest of the Microsoft experience, too – from Microsoft Teams, to Outlook 365, to omnichannel services, portals as well as Power Virtual Agents. Whatever your industry or complexity of business, we are confident we can help the Microsoft Dynamics 365 platform work for your business – and your customers.
Microsoft Dynamics 365 is a Gartner leading CRM platform comprised of multiple products – Sales, Customer Service, Field Service, and Marketing. Each of these components can be implemented alone, or in combination with the others. All of these applications are also built on Microsoft's Power Platform
With robust AI services, including Azure Cognitive Services, Microsoft Bot Framework, and Power Virtual Agents, Microsoft can provide the most advanced AI tools to automate processes and drive better relationships with your customers through AI-based customer insights.
The One Microsoft Platform helps customers to connect siloed systems and teams by bringing them onto a single platform with connected data. Furthermore, native integrations with Microsoft Teams, Office 365, Power Apps, Power BI, Salesforce, SAP, and other Microsoft products enable a seamless experience for employees on interfaces of their choice.
Imperium boasts Microsoft Fast Track-recognized architects with deep expertise in Microsoft Dynamics CRM implementation. Our technical experts can support you to achieve any goal with Dynamics 365, from implementation to custom development to integrations. We have a best-in-class methodology for solution layering and Application Lifecycle Management on the Microsoft product stacks.
A typical implementation of any Dynamics 365 product (Sales, Customer Service, or Marketing) takes 3-6 months from analysis through post-go live support. For projects spanning multiple D365 products or heavy customization, timelines can be longer.
Yes we can, integration is a key part of the work we do. We have dual-write expertise and are well-versed in different integration services across both the CE and finance applications.
We can help with on-premise and custom API integrations, logic app based integraions, as well as premium connector-based integrations available on the platform. We also cover industry-specific integrations, such as HL7 and FHIR for healthcare customers. And offer support services for taking care of and maintaining your existing integrations.
Microsoft Dynamics 365 Sales and Customer Service are licensed
separately with per-user-per-month subscriptions. Microsoft Dynamics 365 for
Marketing is purchased on a per-instance basis. Read more about Microsoft
Dynamics 365 pricing here:
Based on your short and long-term goals, we will recommend either a Waterfall base agile or Agile scrum approach for your implementation.
Email us or submit our Contact Us form, and one of our friendly support staff will reach out to you. Sometimes, you might hear from our CEO himself!
Numbers That Matter
Adopting a customer realtionship software can create a signifcant difference in your customer engagement and retention. Organizations are moving to platforms that provide continous innovation without having to replace and rebuild.