Types of Security Roles in Microsoft Dynamics 365 CRM

| Editorial Team

In Microsoft Dynamics 365 Customer Relationship Management (CRM), different Security Roles are crucial in managing data access and enforcing security measures. This blog post focuses on the three main types of Security Roles: Basic User, System Customizer, and System Administrator. Understanding these roles is essential for effectively configuring user permissions and maintaining data integrity within Dynamics 365 CRM.

Basic User Role:

The Basic User role is designed for regular users who primarily interact with CRM data and perform day-to-day tasks. Users assigned the Basic User role have standard privileges to view, create, edit, and delete records within the assigned entities. This role provides essential access to necessary CRM functionalities while ensuring data security.

System Customizer Role:

The System Customizer role is intended for users responsible for customizing and configuring the Dynamics 365 CRM system. Users with the System Customizer role have advanced privileges that allow them to modify system settings, create or customize entities, fields, forms, views, workflows, and more. This role empowers administrators and system customizers to tailor the CRM system to meet specific business requirements.

System Administrator Role:

The System Administrator role holds the highest level of access and control within Dynamics 365 CRM. Users assigned the System Administrator role have full privileges to manage all aspects of the CRM system. They can perform administrative tasks such as creating and managing Security Roles, defining user permissions, customizing entities and system settings, and controlling data access at an organizational level.

Key Considerations:

Assigning Security Roles based on user responsibilities and job functions is essential to ensure access and data integrity. Multiple Security Roles can be assigned to a user, allowing for a combination of privileges from different roles. Custom Security Roles can be created to address unique business needs and align with specific user requirements.


In Microsoft Dynamics 365 CRM, Security Roles are instrumental in controlling data access and maintaining system security. The Basic User role provides standard privileges for regular users, while the System Customizer role offers advanced customization capabilities. The System Administrator role holds the highest level of control, enabling complete administration and management of the CRM system. Understanding these different types of Security Roles is vital for configuring user permissions effectively, ensuring data integrity, and promoting a secure and well-managed Dynamics 365 CRM environment.

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