| Anum Batool
Microsoft Power Virtual Agents allow users to create personalized chatbots, leveraging Dataverse and Power Platform’s wealth of pre-built connectors to create complex, branching conversations - without the need for programmers or data scientists.
Using this platform’s natural language and entity extraction functionality, you can train chatbots to respond to specific phrases or words with relevant content, like “I would like to inquire about a product.”
Chatbots can then look up and return records from Dataverse, prompt the user to provide more information, trigger a workflow in Power Automate, or hand the conversation off to a live user via Omnichannel for Customer Service.
Power Virtual Agents is a robust authoring canvas that allows non-IT people to start building bots. It is very well-designed and intuitive, making bot design a realistic option for power users and citizen developers.
A robust capability of Power Virtual Agents is strong analytics that shows how users are iterating with a topic, the volume of use, completion and abandonment rate, etc.
Power Virtual Agents allows you to quickly post your bot to multiple channels, including your intranet or website, Microsoft Teams, and even Cortana, with speech activation.
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