| Hammad Hussain
Basics of Power Virtual Agents
Nowadays every business is using AI built chatbots for their company website to enhance interaction with their customers. Microsoft offers chatbot with the name of Power Virtual Agents.
It allows you to create and manage chatbots built with highly powered Artificial Intelligence. Power Virtual Agents can be easily integrated with different tools, AI based assistant is available all day for customers to answer their queries. It makes a lot easier to communicate and solve customer’s problems without making much effort.
The most important benefit of Power Virtual Agents is that any can create it! You don’t have to be a developer or an AI expert to create it. Anyone can create it technical knowledge because it doesn’t involve any deeper technical process, if the person knows the requirements of the chatbot that would be enough to get started with it.
Main Components of Power Virtual Agents
There are basically three main components of Power Virtual Agents you need to be familiar with:
Topics are also known as a dialogue tree. Think of it like a path to for the conversation made between the bot and the user. It is based on questions are answers as what the user might ask and the how the chatbot should respond to it.
Different topics can be created for a chatbot. It starts with a trigger phrase, for example – to start a conversation the user might say Hi or in another scenario, the user may have a query such as what is the price of this product? Or it can be anything! So topics are created to create a path where user can get their questions answered and the chatbot can help to understand and solve their problems.
Entities comes in handy when you are expecting user to enter provide some common inputs such as colors or age. An entity can be a prebuilt entity or created as a custom or closed list entity.
For example – if you want chatbot to ask what color would you like to see in the product? And use entity for colors and present different options of colors to the user so that he or she can select any of the option.
Actions are based on the user’s response. Let’s say you asked the user a question, he replied with some answer, then based on that answer, an action will be created. When we call an action, we are given the option to create a flow.
In a flow, we can perform any functionality based on the requirements. For example – you asked the user if the company should an email the product details and the user replied with yes. An action can be created in response to create a flow that sends the email to the user.
In conclusion, Power Virtual Agents are simple to create and yet offers a great number of benefits for all kind of business companies.
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