Reducing Clinician Burnout with AI-Powered Chatbots in EHR Systems: Imperium Dynamics & Baptist Hospital at HIMSS’25
Las Vegas, United States – March 3-6, 2025
Healthcare professionals spend nearly 50% of their time on administrative tasks, including searching for IT support, troubleshooting EHR issues, and submitting help desk tickets (Source: Annals of Internal Medicine, 2019). These inefficiencies contribute to clinician burnout, workforce shortages, and operational delays—costing the U.S. healthcare system an estimated $4.6 billion annually in lost productivity and clinician turnover (source: National Academy of Medicine).
M
Julie Dearinger - Smith
At HIMSS’25, Imperium Dynamics and Baptist Hospital will share how AI-powered chatbots improve clinician efficiency by automating IT support, ticketing, and EHR navigation—allowing healthcare professionals to focus more on patient care.
Julie Dearinger, Corporate Director of Clinical Applications & Support at Baptist Hospital, and M, CEO & Founder at Imperium Dynamics, will co-present the session, offering real-world insights into how AI-driven automation makes a measurable difference in hospital workflows.
How Are AI Chatbots Reducing Clinician Burnout and Enhancing Productivity?
With AI chatbots integrated into EHR systems and clinical workspaces, hospitals can provide real-time IT support without adding strain to help desk teams. Imperium Dynamics’ chatbot offers:
Automated IT Ticketing: Clinicians can report issues instantly through a chatbot, which pre-fills ticket details based on user role and query context—reducing ticket submission time by up to 40% (source: Healthcare IT Today, 2024).
Real-Time EHR & IT Assistance: Instead of waiting for a support representative, clinicians can get immediate responses on EHR workflows, password resets, and general IT issues through AI chatbots.
Seamless Integration into Existing Systems: The chatbot works within EHR platforms and Microsoft Teams, eliminating the need to switch applications.
Knowledge Expansion with Generative AI: AI dynamically pulls insights from hospital-specific documentation, improving response accuracy and reducing reliance on manual knowledge base updates.
Clinician Time Savings & Burnout Reduction: By automating repetitive IT support queries, AI chatbots help clinicians reclaim 2-4 hours per week, improving satisfaction and reducing cognitive overload (Source: Journal of Medical Internet Research, 2024).
“By integrating AI chatbots into our workflows, we’ve reduced ticket resolution times and improved staff experience significantly,” Julie Dearinger, Corporate Director of Clinical Applications & Support at Baptist Hospital.
AI-Chatbot - Security & Compliance at the Core
While automation presents a promising solution, data security, and compliance remain top priorities in healthcare environments. AI-driven assistants must ensure role-based access control and maintain auditable records to meet regulatory standards.
Join the Discussion at HIMSS’25
Date:
March 3-6, 2025
Location:
Las Vegas
SEE YOU SOON IN LAS VEGAS!
Our Recent News
Stay updated with what is happening in the Microsoft Business Applications world and initiatives Imperium is taking to ease digital transformation for customers.
