Rogers Behavioral Health

Summary

Rogers Behavioral Health improved patient engagement by automating appointment scheduling and feedback collection using Power Textor, all while ensuring compliance with A2P 10DLC regulations.

Problems

  • Absence of compliant instant messaging tools to streamline patient appointments or gather feedback effectively.

  • Existing phone numbers did not meet A2P 10DLC compliance requirements, posing operational risks.

Outcome

  • Allotted two A2P 10DLC-compliant numbers to enable secure and compliant messaging.
  • Introduced bulk messaging capabilities for efficient communication with contacts and groups.
  • Automated appointment confirmations to improve the patient scheduling experience.

Features

Solution Features

Compliant messaging with A2P 10DLC standards
Bulk messaging to contacts and groups
Automated appointment confirmation messages
Feedback collection through messaging
Streamlined and efficient patient communication

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Timeline

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