What is a Virtual Agent?

A virtual agent is a computer program or AI-driven software replicating human-like interactions through text or speech.

Microsoft Power Virtual Agents is an innovative chatbot development platform that allows you to create intelligent Microsoft virtual assistants easily. It leverages AI and natural language processing to enhance customer interactions and streamline processes.

Power Virtual Agents Use Cases

Customer support

Power Virtual Agents can create chatbots to answer customer questions, resolve customer issues, and provide support 24/7.

Sales and marketing

Power Virtual Agents can create chatbots that generate leads, qualify prospects, and book appointments.

IT support

Power Virtual Agents can be used to create chatbots that can help employees troubleshoot IT issues, reset passwords, and request assistance.

Internal communication

Power Virtual Agents can create chatbots that provide employees with information about the company, its products and services, and its policies and procedures.

Power Virtual Agents Benefits

Microsoft Power Virtual Agents is a game-changing platform designed to make chatbot development accessible to all.

Enhanced Customer Support

Microsoft Power Virtual Agents provide instant, 24/7 assistance, ensuring your customers' questions are answered promptly and accurately.

Improved Efficiency

Simplify your operations and reduce manual workloads. Let chatbots handle routine tasks, allowing your team to focus on more complex and value-added activities.

Cost Savings

Achieve cost savings by automating tasks and reducing the need for additional customer support agents.


Microsoft Virtual Assistants can grow with your organization. Scale your chatbot usage effortlessly to meet the demands of your expanding customer base.

Personalized Interactions

Create personalized experiences for your customers with AI-driven chatbots. Tailor interactions to individual preferences and provide relevant recommendations.