Microsoft offers some of the most advanced and accessible tools for building chatbots.

With Virtual Agents, you can easily bring chatbots life to help you manage everyday tasks. You can integrate chatbots with services and products to enable processes like creating a customer service case or routing to a live agent based on a chat trigger. Now it’s easier than ever to personalize conversation with customers, let the agents manage live chats, and call APIs. There are many connectors available that can be used to build custom workflows in Power Automate.

If you are looking to build chatbots to execute complex scenarios, then enlist the help of Imperium Dynamics’ experts in leveraging Microsoft Bot Framework. Imperium can help you leverage Power Virtual Agents to create Bots that triage customer service requests, analyze images, and other advanced capabilities. We can enhance your Power Virtual Agent Bots by developing them with the Microsoft Bot Framework and Azure Bot Services.

To experience a live Power Virtual Agent in action, say hi to Agent Snow! She's sitting in the bottom right, eager to talk.


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Power Virtual Agents are chatbots created through Microsoft's new Bot development interface, featuring simplified templates and built-in connectors. Power Virtual Agents can be integrated with Azure Bot Services and Microsoft Bot Framework to create even more powerful and complex Bot scenarios.

Virtual Agents can be used to route customers to call center agents, create customer service cases, or share helpful links with customers or employees. They can be deployed on many interfaces, including Microsoft Teams, SMS, web pages, and more.

Yes, whether you need help building your Bot from scratch or extending an existing Bot with Azure Bot Services, we can help you code and deploy your Bot, leveraging all the latest features of the Microsoft platform.

Microsoft has advanced Natural Language Processing capabilities and sentiment analysis, which can be embedded into your Bots. For monitoring Bot performance, Microsoft also offers AI-based dashboards and analytics.