Microsoft Dynamics AX 2012 Support
Our service defines the bench mark standard for Dynamics AX 2012 Support.
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We do a product implementation review to identify the health status of your implementation and perform any tasks identified as critical to initiate and deliver proper support.
We take a root-cause analysis approach with every issue reported to improve overall performance. We find the underlying cause of every problem, ensuring the right measures can be taken for prevention and resolutions. We also provide post-issue training for user education-related issues.
Bugs are a part of software but can derail business operations very quickly – you can depend on our 24/7 premier support to have your back when you need it the most.
To stay viable, every growing business needs its ERP to adopt to its needs over time. We recognize this and include enhancement support into our support plans, which our competitors do not.
Our monthly status reports give you the clear picture of the health of your system with respect to issues resolved, enhancements delivered, and catastrophes prevented.
We work closely with your internal IT team to bring them the right set of information when any change is made to the system. With DevOps, tracking and delivery needs are seamlessly met.
Our teams are experts in Dynamics AX 2012 and feel proud to share best practices about your ERP usage and maintenance. In fact, some of our members helped develop Dynamics AX 2012 for Microsoft.
We consider and deliver any admin and technical system training needs required by your IT team to manage and maintain the system.
More About Us
We provide guidance and strategic oversight to C-Suite and IT Directors for on-going implementations. Feel free to give us a call.
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What you can expect overtime
As members of the leadership team, you want to know how your support family at Imperium brings value to your business.