Overview

Elevate your service delivery and cultivate lifelong customer loyalty with Imperium Serv AI solution. Powered by the Microsoft Power Platform, our comprehensive solution streamlines and optimizes service operations. With a combination of model-driven and canvas applications, you can efficiently assign, track, and manage work orders, ensuring technicians receive real-time updates. Enjoy seamless service management that guarantees timely and accurate work order fulfillment, enhancing operational efficiency and customer satisfaction.

Features

Admins can effortlessly create work orders, select associated accounts, and utilize predefined price lists to streamline work order creation. Our solution features a daily and weekly schedule board, enabling dispatchers to allocate technicians and equipment based on availability, skills, and location. With a real-time view of work order status, admins can assign unscheduled work orders using a drag-and-drop scheduler.

Benefits

Better Technician Productivity

Imperium Serv AI enables faster issue resolution by providing technicians instant access to customer requests, orders, inventory information, and resources. It reduces downtime and allows technicians to handle more service calls daily.

Enhanced Customer Satisfaction

Real-time updates, accurate appointment scheduling, and swift issue resolution improve customer experience. A higher first-time fix rate and lower average response time increase customer satisfaction scores and foster long-term loyalty.

Data-Driven Decision Making

Access to comprehensive insights allows businesses to make informed decisions, identify trends, and proactively address potential issues. Real-time analytics optimize resource allocation and improve service level agreements (SLA) compliance.

Higher Operational Efficiency

Automating work order creation, scheduling, and resource matching reduces manual errors and enhances workforce productivity. It reduces travel time and costs and improves technician utilization rates, resulting in operational cost savings.

Use Cases

Imperium Serv AI caters to a wide range of use cases across diverse industries: 

Schedule and dispatch technicians and workers for service provision across various facilities and locations. Ensure efficient maintenance and timely repairs to minimize downtime and enhance productivity.

Assign physicians and nurses and manage patient care on-site and at mobile locations. With real-time updates and seamless coordination, healthcare professionals can deliver timely and accurate care, improving patient outcomes and operational efficiency.

Streamline project operations by enabling efficient scheduling and dispatching of technicians and equipment to various sites. Ensure timely equipment servicing and compliance with safety regulations while facilitating real-time updates and coordination among site managers, contractors, and field teams.

Contact Us

Manage work orders and schedule appointments with Imperium Serv AI. Book a consultation call with our experts to know how it can help your transform your operations.

Contact Us