Overview

Imperium 365 Remote Assist integrates Dynamics 365 Customer Service and Dynamics 365 Remote Assist, offering a unified platform that enhances remote collaboration and customer service management. By combining case management, real-time notifications, and mixed-reality support, this solution empowers businesses to resolve issues faster and more efficiently, reducing the need for on-site visits. With seamless integration into Microsoft Teams and automation powered by Power Automate, Imperium 365 Remote Assist enables businesses to provide outstanding service while improving operational efficiency.

Features

Combines the power of Dynamics 365 Customer Service and Remote Assist to manage cases, assign teams, and resolve issues remotely, ensuring seamless case management from start to finish.

Benefits

Faster Issue Resolution & Cost Reduction

Remote sessions eliminate the need for physical site visits, significantly reducing travel time and associated costs while enabling quicker issue resolution.

Seamless Remote Collaboration

Using mixed-reality tools, customer service teams can provide hands-on support from anywhere. This allows experts to inspect issues and offer visual guidance in real time.

Real-Time Communication & Automated Updates

Customers and teams receive real-time updates on case statuses, meeting invites, and critical information through automated SMS or email notifications, improving transparency and customer satisfaction.

Clarity with Visual Annotations

On-site teams and remote collaborators can visually mark specific parts of machines or assets with anchored drawings and arrows, enabling clear, step-by-step guidance without relying solely on audio calls

Schedule a Consultation Session

Experience the power of Remote Assistance today! Schedule a call with our Customer Success Managers to discover how our solution can enhance collaboration, streamline case management, and boost operational efficiency.