Dynamics Finance & Supply Chain
Co-Managed Service
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What is
Dynamics Finance & Supply Chain Co-Managed Service?
We recognize the complexities businesses encounter in optimizing their Dynamics 365 ERP implementations and management for Finance & Supply Chain systems. While an in-house team can effectively manage daily operations after go-lives, handling complex issues, implementing strategic enhancements, and leveraging new features from each Microsoft wave update requires specialized expertise.
Our co-managed service for Dynamics 365 ERP Apps is tailored to enhance your operational efficiency and strategic agility, covering the 3 major versions of Microsoft’s ERP: Dynamics AX 2012, Dynamics Finance & Operations, and Dynamics Finance & Supply Chain. We provide dedicated assistance and expert guidance precisely where your organization needs it most, ensuring seamless integration, timely decision-making, and sustainable growth for your ERP in today's dynamic business landscape.
Packages
Choose a plan that works for you
Enterprise
$31,750 /month
Features
140 Hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues
180 Hours of Development
Development hours for new feature requests, new reports and enhancements to the system
1-hour Response Time
Unlimited Tickets
Clarity Monitoring Setup for Model-Driven App
Lifecycle Services Management (LCS Management)
Project Governance, Project Management, Coaching and Mentoring
License Management
Storage Capacity & Constraint Management
Backup and Disaster Recovery
Break Fix Support
Unlimited Warranty
Configurations
Customization
Integrations
Environment Strategy
Security Review and Strategy
Source control and Release pipeline setup
Training & Adoption Support
Environment Access & Azure AD Account Management
Train the trainer pathway
Premium
$13,200 /month
Features
40 Hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues
80 Hours of Development
Development hours for new feature requests, new reports and enhancements to the system
10-hour Response Time
Unlimited Tickets
Clarity Monitoring Setup for Model-Driven App
Lifecycle Services Management (LCS Management)
Break Fix Support
Configurations
Customization
Integrations
Training and Adoption Support
Environment Access & Azure AD account management
Standard
$5,575 /month
Features
15 Hours of Support
Support hours for products bugs, platform issues, addressing critical downtime and investigation of customer issues
25 Hours of Development
Development hours for new feature requests, new reports and enhancements to the system
24 hours response time
Break Fix Support
Lifecycle Services Management (LCS Management)
Pitfalls of
Not Having an ERP Co-Managed Service
Limited Expertise and Resources
In-house teams may lack the specialized skills required for advanced ERP functionalities which make it difficult to stay current with the latest ERP trends and best practices. Additionally, resource constraints can overburden in-house staff which may lead to burnout and technical errors. This makes for inadequate time and resources for strategic planning and system improvements.
Delayed Issue Resolution and Updates
Complex issues may take longer to resolve, resulting in prolonged downtime and disruptions. Failure to promptly implement updates and new features can lead to security vulnerabilities and missed optimization opportunities.
Increased Costs and Compliance Risks
A lack of specialized expertise raises the risk of non-compliance with industry regulations. Additionally, inefficient management of your ERP can increase long-term expenses, as more time spent managing the system translates directly to higher costs.
Scalability and Strategic Alignment Challenges
Difficulty in scaling ERP solutions to support business growth and new requirements can pose significant challenges. Without an expert partner service model to support this, ERP systems may not align with overall business strategy, leading to missed opportunities for growth and innovation.
Why Imperium
for your Finance & Supply Chain Co-Managed Support Plan
Tailored Strategy
At Imperium, we take a strategic approach to address your co-managed needs. It includes understanding your specific technology needs, setting the right foundation from the beginning, enabling a robust and scalable security structure, and adhering to Microsoft's best practices. Our tailored strategy ensures optimal performance, compliance, and success in your Dynamics 365 ERP environment.
ERP Adoption and Education Support
We understand the importance of keeping your team informed and empowered with the latest updates in Dynamics 365 Finance & Supply Chain. Our support plan includes comprehensive education initiatives to ensure smooth adoption and utilization of the system, enabling your team to leverage new features effectively for enhanced business operations.
Governance and Continuous Enhancement
Our services focus on governance and driving continuous improvements within Dynamics 365 Finance & Supply Chain. With enhancement hours in place, you can leverage our expertise for change requests, system administration, health checks, and environment management, ensuring your system operates at peak efficiency.
Cost-Effective Alternative
Hiring a full-time technical and solution architect may not be feasible for periodic work. Our co-managed support provides expert assistance without the overhead costs of hiring additional staff.
Schedule a Free Consultation Call
Ready to elevate your Dynamics 365 ERP experience? Contact us today to get started with Dynamics Finance and Supply Chain co-managed support.