Summit One Vanderbilt Is Integrating Its Sales And Marketing Operations
Summit VanderBilt
Summary
Summit One Vanderbilt modernized its sales and marketing
operations by integrating its ticketing system with
Dynamics Sales and transitioning from HubSpot to
Dynamics Marketing, Customer Insights, and Customer
Service. This shift enabled unified data management,
ensuring a more streamlined and connected approach to
customer interactions.
As part of this transformation, a custom chatbot was
deployed to maintain chat history across domains and
sub-domains, ensuring seamless visitor interactions.
Additionally, refinements to the FAQ page and customer
support chatbot improved accessibility, making
information easier for visitors to find. With the right
technology and expertise, Summit One Vanderbilt is now
equipped to deliver more personalized and seamless
customer experiences.
Problems
-
Their ticketing system lacked compatibility with HubSpot, requiring manual tracking, impacting efficiency and visibility.
-
The ticketing solution partner offered a built-in connector for Dynamics Sales called CRM Plus, limiting Summit One Vanderbilt's ability to streamline its sales process with HubSpot.
-
The existing website chatbot could not retain chat history when users switched between domains or sub-domains, leading to fragmented customer interactions.
Outcome
- Integrated the ticketing system with Dynamics Sales using CRM Plus to automate sales processes and eliminate manual reporting.
- Migrated sales and marketing data from HubSpot to Dynamics Marketing, Customer Insights and Customer Service for unified management.
- Customized modules to align with Summit's specific sales and marketing workflows.
- Developed a custom chatbot to maintain chat history across domains and enhance overall customer interactions.
- Integrated Data verse and MDA to store and manage chatbot conversations.
Features
Solution Features
Custom Dynamics Module
PVA Chatbot
Anonymous Lead Scoring
Data Migration
Model Driven App
Project
Timeline
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